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Closing Application not responding [fixed]
Posted: 04 January 2024, 17:46
by 1314shaun
Hello.
When closing the program/application on both of my windows laptops it seems to freeze and it says on the top bar (Not Responding) then i have to force close it.
Any ideas? This is happens on both closing options (file - quit) and also the top right hand red X quit button.
Many thanks
Re: Closing Application not responding
Posted: 07 January 2024, 16:29
by support
Please try with an empty loaded lightshow, and let us know if same.
Check also you are using version 9.3.8 or later.
Re: Closing Application not responding
Posted: 12 January 2024, 13:11
by 1314shaun
With an empty lightshow it closes perfectly.
Im not sure where to find what version i am using. I downloaded it from here last week.
Please advise how i can find the problem.
Thanks
Re: Closing Application not responding
Posted: 12 January 2024, 18:22
by support
Please post a wetransfer link to download your lightshow (
https://forum.thelightingcontroller.com ... ?f=3&t=168). We will check that.
To open the small window showing the version of the software: main menu > Help > About
Re: Closing Application not responding
Posted: 13 January 2024, 16:05
by 1314shaun
Version 9.3.8. lightshow emailed over. thanks!
Re: Closing Application not responding
Posted: 17 January 2024, 11:48
by support
Your zip file contains only three ini files and one log file.
We need the complete lightshow. Please follow this:
https://forum.thelightingcontroller.com ... ?f=3&t=168
Re: Closing Application not responding
Posted: 17 January 2024, 22:55
by 1314shaun
Resent. Thanks!
Re: Closing Application not responding
Posted: 20 January 2024, 18:19
by support
We are able to reproduce the problem with your lightshow.
We will work on that asap.
Re: Closing Application not responding
Posted: 22 January 2024, 16:53
by Niffo
Fixed for the next fix file
Re: Closing Application not responding
Posted: 22 January 2024, 18:56
by 1314shaun
Ok thank you. Is there anything i need to do now?
Thanks!