To check the DMX output of our interface sends the data

[support]

Check the welcome screen of our software shows "interface xxx found" (you can recall the welcome screen with the main menu "About")
For Windows only: if not, find your DMX interface in the "Windows Device Manager" and follow this to manually install the driver: viewtopic.php?f=3&t=2111

Check the LED "USB" of our DMX interface is flashing.

If your DMX fixture has a LED which flashes with an incoming DMX signal, you can check this too.

Check the option "Change default DMX universes mapping" in the tab "DMX universes" in the window "Preferences" is unchecked.

Check in the section "Editor > Steps" the DMX button is "on".

Check the channels are moving in the window "DMX bargraph" (from software's main menu "Windows")

Then when you move some faders in "Editor > Steps", your DMX fixture should respond to the faders.

If your DMX fixture is not responding, we suggest first to try to replace the USB line and the DMX cable by a new one, with only one DMX fixture connected.

If your DMX fixture is still not responding, please return the DMX interface to your retailer for maintenance service.