V8.2.24 - Steps Are Not Playing [fixed]

create scenes with steps
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mhart
Posts: 1
Joined: 14 September 2017, 09:06

V8.2.24 - Steps Are Not Playing [fixed]

Post by mhart »

I'm having the same problem as previously explained with the steps not playing. The clock at the top of the screen only shows zeros when you press play. I'm running Windows 8 and using version 8.2.24. Any help would be great.
support
Administrateur
Posts: 10645
Joined: 07 December 2009, 16:32

Re: Steps Are Not Playing

Post by support »

Please do that:
- open the software, go in tab "Editor > Steps" and press the button "play"
- go in the main menu and select "Help > About"
And post a screenshot of the complete window (where we see the button play "on", the software version number in the help window, and the counter staying at zero).
The Lighting Controller
ttn19
Posts: 1
Joined: 21 February 2018, 23:11

Re: Steps Are Not Playing

Post by ttn19 »

Mine have the same problem. I have a screenshot of what the support person's suggestion is down here. Is there any fix?
SeekLighting
Posts: 364
Joined: 03 April 2017, 02:28

Re: Steps Are Not Playing

Post by SeekLighting »

I had this problem. Updating to version 8.2.28 fixed this problem.
BartKrap
Posts: 215
Joined: 06 June 2016, 18:37

Re: Steps Are Not Playing

Post by BartKrap »

8.2.24 has a known bug that does that. Update your software to the newest version and all will work again.
Head of lighting, lighting designer and lighting operater at De Zoom and Pinky's in Renesse and Ron van der Veen Entertainment.
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