D512 doesn't say anything

[Florian]

Yesterday my QuickDMX Interface D512 arrived. I plugged it in but nothing happend. No green light was flashing and also the Sotware said "0 Universe". After a few minutes the Computer said that I need an Softwareupdate. So I visited the Device Manager from Win. He told me to install a driver.
So I read your article "How to manually install the usb driver". Then I downloaded the ZIP-file. But in this file there was no file for Windows 7 64 bit (for D512-Interface).


What should I do?? I need the Interface very soon.
Thank you for your help!

[support]

The software installation is supposed to install the driver as well.
If for an unknown reason, the driver is not installed, the file for manual installation is "efk.inf".

[Florian]

I've done this but now my Computer said:

The digital signature required for this device driver can not be checked. Whereas, following a recent change to hardware or software may be a file is installed, which is wrong siginiert or damaged. It is possible that even malicious software to an unknown source (code 52)

[support]

Can you please:
- right click on the file EFKusb.sys, and select "Properties" (this open a new window)
- select the line "EASY DIG..."
- click on button "Details" (this open a new window)
- click on button "Show certificate"
And tell us if you see the following valid dates: "from 22/04/2013 to 26/07/2015".

[Florian]

were is this file

[Florian]

I found it

Yes it is from 22.April to 26. July

[support]

This means the driver should be still ok for install.

In order to know if this problem if exclusively with your computer, or not, could you please try on another computer ?

[Florian]

My Windows Vista-Computer said:
Driver is not intended for this platform

[JohnRichards]

This error seems to be related to Vista 64bit
John

[Florian]

Now the computer reports no error, but the software still don't recognize the Interface