HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

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yogaf
Posts: 17
Joined: 06 March 2010, 01:10

HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

Post by yogaf »

I just bought 2 CHAUVET Qspot 150 which I try to integrated with Showxpress w/ Xfactor. I have 2 questions
1. Does anyone have the fixture profile since I cannot import to the showxpress since I cannot find it on chauvet folder?
2. when I turn on the light (on the fixture), the light didn't go to reset mode, I can hear the power on and the LED display is on but it only showing "00" can you tell me what's going on? The other one when I turn on ... it show reset.. and move to reset position.

Thanks
Allan
Posts: 139
Joined: 24 December 2009, 09:41

Re: HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

Post by Allan »

1) The profile for the Q-Spot 150 and the Q-Spot are the same. Please use this profile for your moving lights.

2) Please contact our customer service department to help resolve your product issues. They can be reached at (800) 762-1084 Ext 21.

Thanks,
Allan Reiss
Senior Product Manager
CHAUVET DJ
yogaf
Posts: 17
Joined: 06 March 2010, 01:10

Re: HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

Post by yogaf »

Thanks for the reply, I import the q-spot and it only have 6 channel do you have the 9 channel?

Thanks
Allan
Posts: 139
Joined: 24 December 2009, 09:41

Re: HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

Post by Allan »

The 9 channel profile is attached to this post.

Thanks,
Allan Reiss
Senior Product Manager
CHAUVET DJ
yogaf
Posts: 17
Joined: 06 March 2010, 01:10

Re: HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

Post by yogaf »

Thanks a million
yogaf
Posts: 17
Joined: 06 March 2010, 01:10

Re: HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

Post by yogaf »

How about this.. when I turn on the light (on the fixture), the light didn't go to reset mode, I can hear the power on and the LED display is on but it only showing "00" can you tell me what's going on? The other one when I turn on ... it show reset.. and move to reset position. Can anyone help
Allan
Posts: 139
Joined: 24 December 2009, 09:41

Re: HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

Post by Allan »

Please contact our customer service department to help resolve your product issues. They can be reached at (800) 762-1084 Ext 21.

Thanks,
Allan Reiss
Senior Product Manager
CHAUVET DJ
yogaf
Posts: 17
Joined: 06 March 2010, 01:10

Re: HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

Post by yogaf »

I called 2 times and left 2 messages but I got no reply from them.
Allan
Posts: 139
Joined: 24 December 2009, 09:41

Re: HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

Post by Allan »

Sorry to hear that. Please dial ext 0 (operator) and ask for Customer Service. The receptionist will transfer you.
Allan Reiss
Senior Product Manager
CHAUVET DJ
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