Dell Vostro Device Descriptor

[dj9]

Hi,

I've just received my d512 interface.

I connected and was presented with a device descriptor error: Interface#1 Ma:0 Mo:268492288 L:10

Error1

error1.png (7.64 KiB) Viewed 6210 times

I assumed this was as all USB ports are USB3 - I've tried upgrading the driver and can see this was successful in device manager:

Device Manager

error4.png (31.16 KiB) Viewed 6210 times

but I still get the same error. (this is exactly the same error - and I have rebooted)

Error1

error1.png (7.64 KiB) Viewed 6210 times

My comuter specs:
[deleted]

I've tried all the usb ports and there is no difference.

Could somebody translate the error message and tell me what it means?

Cheers
Adam

ps - I have looked at other threads, hence the upgrade attempt of driver - but im not an asus. I have not had a problem with the usb ports on the laptop before - it runs mice/keyboards/drives usb 2 & 3 simultaneously without issue.

[support]

We made several tests, and there is a chance that we found the problem of these usb3.0 ports.
We made a workaround, in our source code.

Please try this:
1. open your software folder (something like "../YourSoftware/")
2. rename the file "efk_usb.dll" by "efk_usb_original.dll"
3. copy this file http://download.thelightingcontroller.c ... fk_usb.dll , in the software folder.
In other words, we ask you to rename the existing DLL file, and to use a new one, which should fix the usb3.0 problem.

And please tell us if it works now.