X-box DMX failure

[bouyea]

All the sudden my X-factor box has stopped recieving DMX commands from LIVE ... now LIVE editor/ LIVE live will not engage the dmx ..... controlboard shows that there is a X-factor connected but will not communicate to it .... I am running a Windows XP-home , on a dell inspiron 700m i have the most current version of Live..... HEEEEEELP!!!!!! have a gig on friday!!!!

[support]

May be your problem is: viewtopic.php?f=15&t=468

[bouyea]

not a ground loop, live detects the box but will not talk to it and refuses to enter into dmx mode in the software

[support]

May be this ? viewtopic.php?f=9&t=1721

[bouyea]

Update:

The dmx X-factor box runs DMX perfectly fine in stand alone mode, it is recognized by the software in the control board but the editor and live mode will not enter 3d or dmx mode!!!

[support]

Editor and Live same !
So this should be this:
viewtopic.php?f=11&t=1753
viewtopic.php?f=31&t=1752

[bouyea]

okay, so whats the approprate USB "port" / "Permissions" do i need to open up or select????

-Thank you

[support]

This can not be fixed in our software.
You have to set your antivirus/firewall to not block communications for "Live", "Editor" and "ControlBoard".

[bouyea]

Right, i know your software has no control over port settings but what ports does your SOFTWARE use so i can permission it

[bouyea]

if it helps im NOT trying to use Live or Editor in network mode, its all over USB from a windows based OS (XP Home)