Device descriptor problem [fixed]

[Puchy256]

I'm using V6.33 beta and I'm getting this error:

"Nb interfaces = 1
Interface #1 - Ma:0 Mo: 268492288 - L:12"

My computer is Windows 7 ASUS i7 64 bits. Any suggestions?

[support]

Is it a usb3 or a usb2 port ?

Please try with all existing usb ports, and let us know how it works with each of them.

[Puchy256]

all teh ports are usb 3.0

[Puchy256]

all of the ports are 3.0 and I get the same error on all of the ports

[support]

In order to know if our interface has problem with all usb3 ports or not, can you please check it with usb3 from another computer ?

[Puchy256]

I checked it on a MACBOOK PRO with 3.0 usb ports and it works fine.

[Puchy256]

I just read from another post from the same section 512 that the person is also having problems with the 3.0 usb ports. Therfore, it seems that there is a problem with 3.0 ports on Windows based computers. Do you have any updated drivers for usb 3.0 ports for Windows based computers?

[support]

The most recent drivers are automatically installed by the current software.
You can also find them here: viewtopic.php?f=3&t=114

There is presently 2 users reporting a problem with usb3, and they both have the same computer: Asus

We made a small investigation about usb3 on Asus, and we found this: http://event.asus.com/mb/2010/The_Best_ ... USB3.0.htm
Looks like Asus manages usb3 differently than other computers do. We keep investigating.

[uptownxpress]

This may be the problem I am having as well.

Windows 8 64 bit, Asus VivoBook X202E, 1 USB 3.0 port and 2 USB 2.0 ports.

I have connected my XFactor to all of these ports, every time the device driver says "This device cannot start. Code 10. A request for the USB device descriptor failed."

[support]

The known problem is supposed to be only with usb3 ports.