OSX 10.7.2 Setup crashes [fixed]

[pgianotto]

I open the Control Board and click on the Setup icon, and every time, it crashes.

[support]

Please confirm all these points:
- you installed the most recent software version V6.29 (see "FAQ's > all files you need")
- you opened the DMG file, and you dragged and dropped the folder somewhere in your computer
- then you closed the DMG file and you ran ControlBoard from the dropped folder
- and then, when you click on ControlBoard > Setup, ControlBoard crashes

[pgianotto]

I have followed all of the steps listed above. Here is the actual crash report:


Process: Setup [845]
Path: /Users/USER/Desktop/*/Setup.app/Contents/MacOS/Setup
Identifier: Setup
Version: ??? (0.1)
Code Type: X86 (Native)
Parent Process: launchd [134]

Date/Time: 2011-11-17 08:56:25.679 -0500
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
...
[removed]

[pgianotto]

I just created a new user on the same machine, downloaded the program again, and it ran with no issues. Problem is I need it to work with my default User, any help would be appreciated.

[support]

Not ok with default user and ok with a new user means may be a corrupted lightshow (?)

Please do this: in the desktop menu, click on menu "Go", select "Home" to open the "Home" window, and send us a ZIP file of the complete folder "TheLightingController". We will check your parameters and lightshow.

[pgianotto]

I logged onto the NEW USER copied THELIGHTINGCONTROLLER folder to my default user account and now it works. I greatly appreciate the help.

[support]

Happy to know your problem is fixed.

However, to avoid similar problem with further users, it would be interesting for us to understand what was the problem.
Would it be possible for you to send us the original folder from your default account ?
Our email is support"at"thelightingcontroller.com (replace "at" by @).