TheLightingController crashes Randomly

[TACVideo]

TLC didn't last a week running on Mac version 9.2.38...

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: TheLightingController [80606]
Path: /Applications/ShowXpress 9.2.38/TheLightingController.app/Contents/MacOS/TheLightingController
Identifier: TheLightingController
Version: 0.1
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 503

Date/Time: 2024-07-15 02:12:08.8459 -0600
OS Version: macOS 14.5 (23F79)
Report Version: 12
Anonymous UUID: 9B647324-2BAA-931B-DF8C-21A607B587E7


Time Awake Since Boot: 4100000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [80606]

VM Region Info: 0 is not in any region. Bytes before following region: 4294967296
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 100000000-1002c4000 [ 2832K] r-x/r-x SM=COW /Applications/ShowXpress 9.2.38/TheLightingController.app/Contents/MacOS/TheLightingController

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 0x0 ???
1 libdispatch.dylib 0x7ff814536dbc _dispatch_client_callout + 8
2 libdispatch.dylib 0x7ff8145431df _dispatch_main_queue_drain + 984
3 libdispatch.dylib 0x7ff814542df9 _dispatch_main_queue_callback_4CF + 31
4 CoreFoundation 0x7ff8147f511a __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
5 CoreFoundation 0x7ff8147b47c0 __CFRunLoopRun + 2463
6 CoreFoundation 0x7ff8147b3859 CFRunLoopRunSpecific + 557
7 HIToolbox 0x7ff81f6a6a09 RunCurrentEventLoopInMode + 292
8 HIToolbox 0x7ff81f6a6646 ReceiveNextEventCommon + 201
9 HIToolbox 0x7ff81f6a6561 _BlockUntilNextEventMatchingListInModeWithFilter + 66
10 AppKit 0x7ff817d85c61 _DPSNextEvent + 880
11 AppKit 0x7ff818699dc0 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1273
12 TheLightingController 0x1001abbb4 0x100000000 + 1751988
13 TheLightingController 0x100009622 0x100000000 + 38434
14 ??? 0x600001428990 ???
15 ??? 0x2f00730072 ???

Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7fff3c494 0x7ff7fff38000 + 17556

Thread 2:
0 ??? 0x7ff8a497aa78 ???
1 libsystem_kernel.dylib 0x7ff81469ae46 __semwait_signal + 10
2 libsystem_c.dylib 0x7ff81458da61 nanosleep + 199
3 TheLightingController 0x1001a88b7 0x100000000 + 1738935
4 TheLightingController 0x1000b4820 0x100000000 + 739360
5 ??? 0xffd0d0d0 ???

Thread 3:: com.apple.NSEventThread
0 ??? 0x7ff8a497aa78 ???
1 libsystem_kernel.dylib 0x7ff8146983ce mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff8146a6c88 mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff81469f510 mach_msg_overwrite + 653
4 libsystem_kernel.dylib 0x7ff8146986bd mach_msg + 19
5 CoreFoundation 0x7ff8147b5909 __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff8147b437c __CFRunLoopRun + 1371
7 CoreFoundation 0x7ff8147b3859 CFRunLoopRunSpecific + 557
8 AppKit 0x7ff817ee3bbc _NSEventThread + 122
9 libsystem_pthread.dylib 0x7ff8146d818b _pthread_start + 99
10 libsystem_pthread.dylib 0x7ff8146d3ae3 thread_start + 15

Thread 4:
0 ??? 0x7ff8a497aa78 ???
1 libsystem_kernel.dylib 0x7ff81469ae46 __semwait_signal + 10
2 libsystem_c.dylib 0x7ff81458da61 nanosleep + 199
3 TheLightingController 0x1001a88b7 0x100000000 + 1738935
4 TheLightingController 0x10000aded 0x100000000 + 44525
5 ??? 0x304b49000 ???

Thread 5:
0 ??? 0x7ff8a497aa78 ???
1 libsystem_kernel.dylib 0x7ff81469af7a __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff8146d86f3 _pthread_cond_wait + 1211
3 TheLightingController 0x10018041b 0x100000000 + 1573915
4 TheLightingController 0x10000bf47 0x100000000 + 48967
5 ??? 0x304b49000 ???

Thread 6:
0 ??? 0x7ff8a497aa78 ???
1 libsystem_kernel.dylib 0x7ff81469ae46 __semwait_signal + 10
2 libsystem_c.dylib 0x7ff81458da61 nanosleep + 199
3 TheLightingController 0x1001a88b7 0x100000000 + 1738935
4 TheLightingController 0x1001380ad 0x100000000 + 1278125
5 ??? 0x1000e ???

Thread 7:
0 runtime 0x7ff7fff5a94c 0x7ff7fff38000 + 141644

Thread 8:
0 runtime 0x7ff7fff5a94c 0x7ff7fff38000 + 141644

Thread 9:
0 ??? 0x7ff8a497aa78 ???
1 libsystem_kernel.dylib 0x7ff81469ae46 __semwait_signal + 10
2 libsystem_c.dylib 0x7ff81458da61 nanosleep + 199
3 TheLightingController 0x1001a88b7 0x100000000 + 1738935
4 TheLightingController 0x1001380ad 0x100000000 + 1278125
5 ??? 0x1000e ???


Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000060001b3f51c0 rbx: 0x00006000028fd7d0 rcx: 0x0000000000000002 rdx: 0x00007ff855d7d284
rdi: 0x00006000028fd7d0 rsi: 0x00007ff814535aba rbp: 0x0000000304729520 rsp: 0x0000000304729508
r8: 0x0000000000002000 r9: 0x0000000000002000 r10: 0x0000000000000067 r11: 0x00000000000000ed
r12: 0x000060001b3f5300 r13: 0x000060001b3f9080 r14: 0x0000000000000114 r15: 0x0000000000000000
rip: 0x0000000000000000 rfl: 0x0000000000000246
tmp0: 0x0000000000000000 tmp1: 0x00007ff814535ac6 tmp2: 0x00007ff8a4c5b930


Binary Images:
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0x11471c000 - 0x114724fff com.apple.iokit.IOUSBLib (900.4.2) <99e70885-eee3-3d74-b544-ee8614e88fec> /System/Library/Extensions/IOUSBHostFamily.kext/Contents/PlugIns/IOUSBLib.bundle/Contents/MacOS/IOUSBLib
0x114767000 - 0x11476afff efk_usb.dylib (*) <ca2a12f0-9157-3618-88c5-a03bd6628977> /Applications/ShowXpress 9.2.38/efk_usb.dylib
0x114032000 - 0x11405cfff efk_hardware.dylib (*) <6be41b61-a809-3085-ba3c-4b6249116ea0> /Applications/ShowXpress 9.2.38/efk_hardware.dylib
0x112efe000 - 0x112f0afff libobjc-trampolines.dylib (*) <a994ca6d-8d6a-312f-a7d9-a1a01cb10e70> /usr/lib/libobjc-trampolines.dylib
0x7ff7fff38000 - 0x7ff7fff67fff runtime (*) <b091dec9-37ac-322a-bd9d-fc5dc22b0082> /usr/libexec/rosetta/runtime
0x1088fb000 - 0x10894efff libRosettaRuntime (*) <8a85f070-3849-3b55-adde-143cc5902f92> /Library/Apple/*/libRosettaRuntime
0x100000000 - 0x1002c3fff TheLightingController (*) <4fff1701-1d78-3601-a925-75abee5a8316> /Applications/ShowXpress 9.2.38/TheLightingController.app/Contents/MacOS/TheLightingController
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
0x7ff814534000 - 0x7ff81457aff1 libdispatch.dylib (*) <511b909b-7a60-3295-9981-a508477c7893> /usr/lib/system/libdispatch.dylib
0x7ff814739000 - 0x7ff814bd2ffc com.apple.CoreFoundation (6.9) <a32f4005-d666-32c2-8e52-f67fc64616e0> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff81f678000 - 0x7ff81f912ff3 com.apple.HIToolbox (2.1.1) <de4aeb8b-676c-3a36-9364-1cdee78a3b41> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7ff817d47000 - 0x7ff819175ff2 com.apple.AppKit (6.9) <33ecd3dc-c895-35e2-a1fd-c1761b155964> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7ff814697000 - 0x7ff8146d1ff7 libsystem_kernel.dylib (*) <13597eeb-2ea0-3d48-8be1-dfc4872a784b> /usr/lib/system/libsystem_kernel.dylib
0x7ff81457e000 - 0x7ff814605ff7 libsystem_c.dylib (*) <93fb3816-608b-33af-83d2-209b4bd673ad> /usr/lib/system/libsystem_c.dylib
0x7ff8146d2000 - 0x7ff8146ddff7 libsystem_pthread.dylib (*) <25b2f3eb-07b4-3cb9-9457-2c26210c27c8> /usr/lib/system/libsystem_pthread.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0


-----------
Full Report
-----------

{"app_name":"TheLightingController","timestamp":"2024-07-15 02:13:14.00 -0600","app_version":"","slice_uuid":"4fff1701-1d78-3601-a925-75abee5a8316","build_version":"0.1","platform":1,"share_with_app_devs":0,"is_first_party":1,"bug_type":"309","os_version":"macOS 14.5 (23F79)","roots_installed":0,"incident_id":"8495FBE5-46F0-4E78-8DF7-97E2409EFDEA","name":"TheLightingController"}
{
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"procRole" : "Foreground",
"version" : 2,
"userID" : 503,
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"modelCode" : "Macmini9,1",
"coalitionID" : 52331,
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"releaseType" : "User"
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"codeSigningMonitor" : 1,
"incident" : "8495FBE5-46F0-4E78-8DF7-97E2409EFDEA",
"pid" : 80606,
"translated" : true,
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"codeSigningID" : "TheLightingController",
"codeSigningTeamID" : "Y37848Q249",
"codeSigningFlags" : 570503953,
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"exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000000"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":80606},
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So back to the Windows version, how hard is it to create ARM drivers for Windows version (the ARM version of Windows has way better performance on a Silicone Mac compared to QEMU emulated x64)?

[TACVideo]

Is it possible for there to be something wrong with our Chauvet.DJ Xpress-Plus512 that would only crash the Mac version of TLC but not the Windows version?

We did have an issue 3 years ago with severe crashing after somebody redid all our lighting - it was cabling related - but before we figured out it was cable related, we did buy a new Chauvet.DJ Xpress-Plus512 which didn't solve the problem, so it was returned...

[support]

We are sorry for that.
This interface has been sold during 10 years and let's say that 50% of the customers are using a Mac computer. We do not understand why if there is a problem with our interface or our software, it would happen so rarely. Anyway, we would like to help but this is not easy. If possible, please tell us the serial number of the interface, then we will try to get it and we will make deep tests with it.

[TACVideo]

S/N: 110803021115017

By the way, forgot to mention; so the "PC Link" light that blinks when TLC is running, then blinks faster when a DMX fixture is turned on, well I noticed that the light flashed faster in a weird random kind of way just before TLC crashes.

[support]

Thank you for the SN.
This is noted for the "PC Link" light.