Crash when connects to Live Mobile server [fixed]

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Crash when connects to Live Mobile server [fixed]

Postby LightningFM » 19 February 2019, 16:49

Hello Support,
I'm running SweetLight V9.1.9 64Bits on a Windows computer, with a lightshow open.
As I try to connect to Live using http://live-mobile.thelightingcontroller.com/ from another Windows computer on the same network using Google Chrome or Internet Explorer, SweetLight crashes.
On the second computer I get the message "Unable To Connect To Live (WS)" or "Disconnected from Live".

See the clip: https://wetransfer.com/downloads/8804e0 ... 914/5a1736

Apparently, the problem is limited to this specific show, I tried with other projects (with and without additional windows for buttons) and I had no problem.
LightningFM
 
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Location: Milan, Italy

Re: SweetLight crash when connects to Live Mobile server

Postby support » 19 February 2019, 19:01

Hello Flavio.
We tried with an external window of buttons, but no crash here.
Could you please send us your lightshow via email ?
We would like to see if we are able to reproduce the crash with it.
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Re: SweetLight crash when connects to Live Mobile server

Postby LightningFM » 19 February 2019, 19:48

Sure, no problem.
LightningFM
 
Posts: 102
Joined: 07 February 2015, 15:23
Location: Milan, Italy

Re: SweetLight crash when connects to Live Mobile server

Postby support » 19 February 2019, 22:43

The software does not crash here with your lightshow, when we open http://live-mobile.thelightingcontroller.com/.

We guess you already tried a computer reboot ?
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Re: SweetLight crash when connects to Live Mobile server

Postby LightningFM » 20 February 2019, 16:27

Today with the same devices it worked correctly :?
LightningFM
 
Posts: 102
Joined: 07 February 2015, 15:23
Location: Milan, Italy

Re: SweetLight crash when connects to Live Mobile server

Postby support » 20 February 2019, 17:06

Welcome to Windows :)
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Re: Crash when connects to Live Mobile server [fixed]

Postby LightningFM » 20 February 2019, 18:06

:lol:
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