Lose PC link, after stand-alone data uploading [fixed]

[Simon]

I've had my Sweetlight remote for just a week and have just managed to upload some scenes to the box today and get it working on its own but then I lost the flashing green PClink light. When I try to upload now, the panel shows 'bad weekday 0 bad month 2000'. I've tried updating the clock but nothing changes. In the 'date and time trigger' box it sometimes shows 1970 / 01 / 01. The ControlBoard shows that its found the Remote box but I can't get it to work. I've tried unplugging / plugging back in, restarting the software etc but no joy. I've also noticed that the IR data light no longer flashes when I press the remote.

Is there a reset facility for the box? How can I re-establish my connection with the Sweetlight Remote box?

Simon

[support]

then I lost the flashing green PClink light

Normal when "stand-alone" screen is open.

the panel shows 'bad weekday 0 bad month 2000'

Normal with a new product (we do not set the clock in factory).

I've tried updating the clock but nothing changes

This is not normal.

In the 'date and time trigger' box it sometimes shows 1970 / 01 / 01

That is correct, but this is not a problem to set another date.

I've also noticed that the IR data light no longer flashes when I press the remote

This is not normal.

Did you use this interface with your Mac without such problems before ?
What is your software version ?
Are these problems coming because of first data upload try ?
Can you send us your lightshow ?

[Simon]

I have the unit working properly with my Macbook and had successfully uploaded three scenes. The fourth scene I couldn't upload and when I tried that's when I started having problems and couldn't get any of the scenes to play. Software version is V 6.24.

The scenes I'm working with are really simple fade in and out patterns to create a pulsing glow in a building at night with a single light source. I've tried to attach the document but I get a message saying that .sce files are not allowed. The 'bad date' message came after I had previously set the time from my laptop.

Simon

[support]

viewtopic.php?f=3&t=168

[Simon]

OK thanks. I've attached the Zip file.

Simon

[support]

We made some uploads with the 5 existing scenes of your lightshow, with a MacBook computer.
We found no problem.

[Simon]

So the files I'm using are OK. But I still have no connection between my laptop and the Sweetlight Remote. I also get no response from the remote control in stand alone mode. I can only guess its a hardware issue with the unit. What do you suggest I do next?

I've added a crash report for info.

Simon

[deleted]

[support]

- check the interface + software on another computer
- if still problem, contact your retailer for maintenance service

[Simon]

OK I've loaded the software onto my Mac mini and plugged in the Sweetlight Remote. I get the blue light on but no flashing green light and can't upload anything to the unit. The Programme also crashed the first time I opened it.

I will have to return the Sweetlight Remote unit to the retailer for repair or replacement.

Simon

[support]

We found a problem when trying to upload big files, with some computers. May be this is your problem (?)
Please email us, then we will send you the firmware fix.