(0) Interfaces Found

[mondinga]

I just purchased an HP Spectre x360 2-1 Laptop to use with ShowXpress. I downloaded the latest version of the ShowXpress software 8.2.18.

After the installation completed, I ran the ShowXpress program and received the message (0) Interfaces Found.

Please note that during the software installation, a pop up box asked if I wanted to install the latest drivers. I selected yes.

In device manager, I receive an error on the device. I have included a screenshot here.

"Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)".

What can I do to resolve this?

Thank you,

[support]

Please proceed to a complete Operating System update.
Then the OS should be able to verify the Digital Signature.

[mondinga]

I am running Windows 10 Home OS Build 14393.969

In Windows Updates, it says "Your device is up to date. Last checked today. 8:08PM
Are the driver and ShowXpress software compatible with Windows 10 home edition?

[mondinga]

It appears there is one build newer than mine. I am downloading it now and will see what happens. The build no. is KB4016635.

[mondinga]

I am now on build 14393.970

I uninstalled ShowXpress, then rebooted. The I reinstalled ShowXpress and answered yes to install new drivers. This still did not work.

What builds do work? What version Windows?

[mondinga]

I noticed this information in the driver events of the device in device manager:

Device USB\VID_1069&PID_1040\8&b522230&0&1 was configured.

Driver Name: oem47.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Driver Date: 06/05/2009
Driver Version: 3.4.1.20
Driver Provider: EFK provider
Driver Section: EFKusb.NTamd64
Driver Rank: 0xFF0001
Matching Device Id: USB\VID_1069&PID_1040
Outranked Drivers:
Device Updated: false
Parent Device: USB\ROOT_HUB30\7&182537e1&0&0

It shows the driver version being from 2009.

[mondinga]

Anything? Help for favor (=

[support]

viewtopic.php?f=17&t=4251&p=20604#p20604