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D512 no longer found [fixed]
Posted: 24 October 2025, 13:40
by avshack
Showxpress has been a huge headache for me yet again. It started not playing the audio in the timelines after playing one track. So I thought I'd simply remover the software, come on here and find the same version and reinstall it. I couldn't find it so I decided in my wisdom to recover the laptop back to yesterday. That in it's self caused huge problems and a trip to repair the laptop and £56 bill. SO now I'm back with a working win 10 laptop but when I try to start showxpress it says there is an incompatible interface. I have downloaded the drivers for V9 (which I'm running) but in device manager it still says the drivers are the most up to date drivers and won't let me install the ones from the memory stick. Could someone please help me figure this out. Yet again I'm wasting so much time getting showxpress to work.
Re: D512 no longer found
Posted: 24 October 2025, 21:33
by support
when I try to start showxpress it says there is an incompatible interface
Please follow this:
https://forum.thelightingcontroller.com ... .php?t=691
to get the correct software, and this will fix your problem.
Re: D512 no longer found
Posted: 25 October 2025, 22:10
by avshack
Thanks, but how does that solve my problem exactly? I didn't see a fix file, just a 404 error on the page. The software seems fine and has worked for years. It's the driver issue that is stopping the universes from being recognised isn't it? I have tried replacing the drivers with V9 drivers from here but it does not work. I always struggle to get any updates to work properly so if anyone could do a remote access for me on the laptop that would be so helpful.

Re: D512 no longer found
Posted: 25 October 2025, 23:02
by support
I didn't see a fix file, just a 404 error on the page
When there is no available fix file, this means the complete software contains the most recent files.
https://forum.thelightingcontroller.com ... php?t=3438
I have tried replacing the drivers with V9 drivers
Windows USB drivers for V9 and old software versions are different.
https://forum.thelightingcontroller.com ... php?t=5789
Re: D512 no longer found
Posted: 27 October 2025, 09:24
by avshack
Thank you so much! It is all working.

Re: D512 no longer found
Posted: 27 October 2025, 11:50
by support
Good news !
Thank you for the feedback.