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Microsoft Surface Pro > Xpress512S driver issues
Posted: 21 May 2025, 08:31
by NZDJ
Hi all,
Recently purchased a new Surface to run ShowXpress off.
The specs are;
Microsoft Surface Pro - 11th Edition
Snapdragon(R) X 12-core 3.40GHz
64 bit operating system
16GB RAM
Windows 11
Whenever I try to manually install the drivers for the Xpress 512S I keep getting the error "Windows was unable to install your D512S - Windows could not find drivers for your device."
Any help or guidance here would be really helpful.
Thanks
Re: Xpress512S driver issues - help please...
Posted: 21 May 2025, 14:18
by support
Sorry, but regarding the OS "Windows", our product works exclusively on PC based on x86 and x64 processors (Intel and AMD).
FYI:
https://forum.thelightingcontroller.com ... php?t=1676
Re: Xpress512S driver issues - help please...
Posted: 21 May 2025, 19:47
by NZDJ
Ah dang... my bad for not checking. Will Chauvet eventually support this processor??
Re: Xpress512S driver issues - help please...
Posted: 21 May 2025, 21:29
by support
We are presently not able to generate a program for this processor under Windows.
And we do not think this will be possible in a near future.
Sorry for that.
Re: Microsoft Surface Pro > Xpress512S driver issues
Posted: 22 May 2025, 06:38
by NZDJ
Ok thank you - will the below run ShowXpress and the Xpress512S ?
Processor: Quad-core 10th Gen Intel(R) Core(TM) i5-1035G4 Processor
Thanks
Re: Microsoft Surface Pro > Xpress512S driver issues
Posted: 22 May 2025, 07:17
by support
Yes it will.
Re: Microsoft Surface Pro > Xpress512S driver issues
Posted: 23 May 2025, 10:27
by Niffo
FYI, you could try the "Windows 32bit (x86)" version of the software because normally Windows ARM is able to run applications for this type of processor
Re: Microsoft Surface Pro > Xpress512S driver issues
Posted: 23 May 2025, 20:13
by Robin_D
Oven try running it in compatibility mode for something like Windows 7.
Right-click: program icon and choose "Properties".
Select the Compatibility tab .
Check the "Run this program in compatibility mode for" box .
Pick an older version of Windows from the dropdown list.
Click "Apply" and then "OK" .
May or may not work, but if stuck with what you bought, its certainly worth trying. If it does work let us know please?