Page 1 of 1
No USB connection 5s later after power on [fixed]
Posted: 20 December 2024, 16:09
by pablo@sonovision.es
Dear friends,
When open the software in my CPU and reopen it, (last version installed), the software doesn't reconnect to the hardware till I unplug the usb and reconnect it.
This only happens when I wait 5 seconds or more before restart the software. If I do it fast It doesn't happen.
When I do the same with my laptop I don't have this problem.
What do you think? What can I check in my usb config CPU?
Best regards
Re: USB RECONNECTING ISSUES
Posted: 22 December 2024, 22:24
by Robin_D
Assuming you are using Windows, check the USB power settings.
Go to 'Power and Sleep settings' in Control Panel
Additional Power Settings
Select Change Power Plan Settings
Click Change power settings on the selected power plan.
Choose change advanced power settings.
Expand USB Settings In the pop-up window
Expand USB Selective Suspend settings
Select Disabled from the drop-down menu and select OK.
Check on both machines to see they are the same.
Re: USB RECONNECTING ISSUES
Posted: 23 December 2024, 19:29
by support
This may be due to corrupted standalone data (the interface starts playing them around 5 s after power on).
You can try to go in the module "Standalone" and press the button "Erase standalone data".
Caution: if you do that the interface will lose it standalone data ; it is important that you have the original lightshow in your computer to re-upload them.
Re: No USB connection 5 seconds later after power on
Posted: 24 December 2024, 09:26
by pablo@sonovision.es
Thanks friends,
Will check after Christmas
Best regards And happy new year
Re: No USB connection 5 seconds later after power on
Posted: 16 January 2025, 11:36
by pablo@sonovision.es
Dear friends,
and thank you for your help.
My case is a very special case.
After check with another 1024 non rack version, with the same problem I started to look for other softwares running in the PC.
When the software Lightcontroller is closed and disconnect the unit, another software in the computer takes control of the device. Resolume is already working in the same PC at the same time and it was my main suspect. But not. It turned out to be Novastar software. A service program installed for connecting novastar devices. After close the service system works fine.
Problem solved.
As example for other users, I used this Powersupply for the Rack 1024.
https://www.amazon.es/gp/product/B00V6A ... =UTF8&th=1
To provide USB power to the device, whether the computer is turned on or not, I use this power supply. When the computer is turned off the external power supply continues to power the unit and I can run the stored memories. When the computer turns on the lighting software opens and takes control of the device again.
Hope could be useful for other users.
Best regards
Re: No USB connection 5 seconds later after power on
Posted: 16 January 2025, 14:43
by support
Thank you for the feedback.
This is weird but the most important is it works now.
Thank you also for the "always on" USB power supply tip.