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Crash in Editor, with "AVG protection"
Posted: 12 May 2016, 10:08
by andre fernandez
Hi,
I can't create anything with steps and generator in Windows 10 since yesterday.
I have the message : "The lightening controller à cessé de fonctionner" (The lighting controller has stopped working )
I can play my timelines with LIVE, but I can't edit anything in steps or generators.
Can you help me ?
Best regard.
André
Re: The lighting controller has stopped working (in Windows
Posted: 12 May 2016, 10:37
by Niffo
Please, send us your LightShow
Re: The lighting controller has stopped working (in Windows
Posted: 12 May 2016, 10:48
by andre fernandez
Thanks Niffo.
What pieces do you need ?
Re: The lighting controller has stopped working (in Windows
Posted: 12 May 2016, 10:51
by Niffo
Re: The lighting controller has stopped working (in Windows
Posted: 12 May 2016, 17:44
by support
We are presently not able to reproduce your problem.
Please tell us a procedure (or better post a video if possible) to see the problem.
Re: The lighting controller has stopped working (in Windows
Posted: 13 May 2016, 10:34
by andre fernandez
This is a vidéo about my problem
https://youtu.be/9qxIgs9pbTg
Re: The lighting controller has stopped working (in Windows
Posted: 13 May 2016, 15:23
by support
We did exactely like in your video, with your lightshow under Windows 10 64bits, and it works well here.
By the way, we tried with the current version. Can you please try with it ?
The fix is available here:
http://download.thelightingcontroller.c ... are/V7/new
(may be the problem does not exists anymore with this recent version)
Re: The lighting controller has stopped working (in Windows
Posted: 16 May 2016, 13:20
by andre fernandez
Hello !
I was tried the new version of sweet light but it was the same.
But, I find something. I have disabled my antivirus AVG Free edition. and sweet light steps and generator works. The problem came from AVG free antivirus
I don't know why.
Thanks for your help.
I hope my problem can help other users
Best regards
André
Re: The lighting controller has stopped working (in Windows
Posted: 16 May 2016, 13:32
by support
Thank you for this feedback.
We presently do not understand why, but we keep that in mind.
Re: Crash in Editor, with AVG free antivirus
Posted: 16 May 2016, 13:36
by andre fernandez
I just uninstall "AVG protection". It's a part of AVG free antivirus.
It's ok now

Thank you