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New D512 refuses to connect
Posted: 31 July 2014, 08:33
by radiodrome
Hello,
I recieved a new D512. It makes no connection with the software. I tried the software in the FAQ section of this board (starts with sweetlight), aswell as the software of the site (starts with controlboard). I get different errors, but the D512 refuses to connect. Green light on the device (pc link) is off in both cases. Driver install is succesfull (1.04)
I put some screenshots in the attachment.
What is wrong?
[image - There is not compatible interface]
[image - Device descriptor error]
[image - driver ok]
Re: New D512
Posted: 31 July 2014, 08:36
by radiodrome
Btw: I tried it on diffent laptops.
And here the system specs of the laptop i tried just now.
[image - Windows 7 pro 64bits]
Re: New D512
Posted: 31 July 2014, 09:31
by support
We see two possibilities:
1. you are using an
usb3.0 port, with an old mother board usb driver
In that case, please read this:
viewtopic.php?f=15&t=2884
2. the name of your interface is not the same name than your software
In that case, please read this:
viewtopic.php?f=15&t=691
Re: New D512
Posted: 31 July 2014, 14:48
by radiodrome
Ok, thanks. I realise now that i need the QuickDMX software, and not the Sweetlight.
I can now send out DMX through the D512, but now I have a new problem.
When i make an scene, i can save it and put it in the the timeline in the stand alone tab. I guess I have to click on the "Btn_SA_UploadData"-button to upload the scene to use it standalone?
When I do this, the software crashes.... Also the green LED "pc link" is not on.
In the manual I found somewhere on the internet it says I have to make some stand alone-setting with a button on the controlbox screen, but I don't have that screen anymore now that I use the QuickDMX software...
Re: New D512
Posted: 31 July 2014, 15:14
by support
I guess I have to click on the "Btn_SA_UploadData"-button
Yes, but please set the software language to "
English", which is the only available language for now.
Also the green LED "pc link" is not on
This is normal during upload process.
When I do this, the software crashes
Please make a ZIP of your lightshow and post it (or email it
viewtopic.php?f=3&t=19). We will check that.
In the manual I found somewhere
This manual is for the previous software version. It is now obsolete. Please do not use it. Here are fresh tutorials:
viewtopic.php?f=75&t=3077
Re: New D512 refuses to connect
Posted: 01 August 2014, 07:52
by radiodrome
In the attachment you'll find the lightshow.
What i want to do (for now) is straightforward. 4 DMX channels fading in and out over a period 20 sec. I made 4 steps that I want to loop forever.
I made a scene of it, saved it and recalled it in the timeline. When i hit upload, the uploadbar goed to approx. 80%, then the software crashes.
Thanks for your help.
Re: New D512 refuses to connect
Posted: 05 August 2014, 08:08
by support
For an unknown reason, we found a line about a second universe, in the standalone data !
Please delete the file "StandAlone/standalone.ini" in your lightshow (the lightscene will not be lost), and redo the standalone process.
Re: New D512 refuses to connect
Posted: 11 August 2014, 15:17
by support
We found some problems with D512 uploading.
Please read this:
viewtopic.php?f=74&t=3131
Re: New D512 refuses to connect
Posted: 22 November 2014, 04:05
by clinical_lighting
Good day,
My box was working fine at a show and suddenly sorted out on a show right after.We have been using this box for over 1 year now and never got any problems. We getting that usb not being recognised when we connect it to the PC. Is this a software problem or hardware problem.
Re: New D512 refuses to connect
Posted: 22 November 2014, 11:52
by support
Looks like a hardware problem.
Either the pcb has a manufacturer problem (bad contact ; pcb is still clean).
Or something bad happen in the dmx line (ground loop ; pcb is burned).
In any case, you have to return the interface to your retailer for maintenance service.