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[MacOS] when i load 3d viewer the hole page is black [fixed]

Posted: 08 September 2013, 11:49
by dj106fm
i have shutdown the program and rebooted it an still nothing has happened but when i change show it works fine please could some one help me on this because i spent 10 days on this show and i need for wednesday and i don't have time to remake the hole thing

Re: when i load 3d viewer (on mac) the hole page is black

Posted: 08 September 2013, 18:04
by support
You can post your lightshow.
We will check if we find some 3D files in it.

Re: when i load 3d viewer (on mac) the hole page is black

Posted: 10 September 2013, 20:21
by dj106fm
support wrote:You can post your lightshow.
We will check if we find some 3D files in it.
i cant upload the hole folder here so what shall i do p.s i am on mac osx

Re: when i load 3d viewer (on mac) the hole page is black

Posted: 11 September 2013, 07:20
by support
To send the lightshow, please follow this: viewtopic.php?f=3&t=168

Re: when i load 3d viewer (on mac) the hole page is black

Posted: 11 September 2013, 21:01
by dj106fm
support wrote:To send the lightshow, please follow this: viewtopic.php?f=3&t=168
hi i sent it as an email
subject is:0001200475

Re: when i load 3d viewer (on mac) the hole page is black

Posted: 12 September 2013, 00:32
by Pink LD
While I am not on Mac, whenever my viewer comes up black I mouse over it, click on viewer and drag it around. Usually it pops up then. Other times I have to zoom in. If I'm zoomed out to far I can't see an image.

Re: when i load 3d viewer (on mac) the hole page is black

Posted: 12 September 2013, 08:34
by support
The size is very big (100 x 100 meters), so we have to zoom a lot.
Here is what we see.
Don't you see that ?

Re: when i load 3d viewer (on mac) the hole page is black

Posted: 14 September 2013, 08:51
by dj106fm
support wrote:The size is very big (100 x 100 meters), so we have to zoom a lot.
Here is what we see.
Don't you see that ?
it was the desighn for an out door show so i made it that big so they sorta knew the size of the stage to the venue

Re: when i load 3d viewer (on mac) the hole page is black

Posted: 14 September 2013, 08:54
by dj106fm
support wrote:The size is very big (100 x 100 meters), so we have to zoom a lot.
Here is what we see.
Don't you see that ?
and no it is just black like this

evan after making the room smaller

Re: when i load 3d viewer (on mac) the hole page is black

Posted: 14 September 2013, 14:58
by support
Please try to click on dmx/3d in Editor/Live, and tell us if it goes from red to green.

Reminder: all programs must be started from ControlBoard.