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X-box DMX failure
Posted: 26 October 2012, 07:34
by bouyea
All the sudden my X-factor box has stopped recieving DMX commands from LIVE ... now LIVE editor/ LIVE live will not engage the dmx ..... controlboard shows that there is a X-factor connected but will not communicate to it .... I am running a Windows XP-home , on a dell inspiron 700m i have the most current version of Live..... HEEEEEELP!!!!!! have a gig on friday!!!!
Re: X-box DMX failure
Posted: 26 October 2012, 07:48
by support
May be your problem is:
viewtopic.php?f=15&t=468
Re: X-box DMX failure
Posted: 26 October 2012, 17:40
by bouyea
not a ground loop, live detects the box but will not talk to it and refuses to enter into dmx mode in the software
Re: X-box DMX failure
Posted: 26 October 2012, 18:40
by support
Re: X-box DMX failure
Posted: 29 October 2012, 22:46
by bouyea
Update:
The dmx X-factor box runs DMX perfectly fine in stand alone mode, it is recognized by the software in the control board but the editor and live mode will not enter 3d or dmx mode!!!
Re: X-box DMX failure
Posted: 30 October 2012, 08:44
by support
Re: X-box DMX failure
Posted: 30 October 2012, 16:38
by bouyea
okay, so whats the approprate USB "port" / "Permissions" do i need to open up or select????
-Thank you
Re: X-box DMX failure
Posted: 30 October 2012, 17:25
by support
This can not be fixed in our software.
You have to set your antivirus/firewall to not block communications for "Live", "Editor" and "ControlBoard".
Re: X-box DMX failure
Posted: 30 October 2012, 18:28
by bouyea
Right, i know your software has no control over port settings but what ports does your SOFTWARE use so i can permission it
Re: X-box DMX failure
Posted: 30 October 2012, 18:32
by bouyea
if it helps im NOT trying to use Live or Editor in network mode, its all over USB from a windows based OS (XP Home)