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[Mac] crash when moving a button
Posted: 25 July 2012, 06:24
by colep
Every time I try to move a button, live crashes on my Macbook Pro. Does anyone else have this problem? I am running ShowXpress v. 6.30
Re: Live Crash [Mac]
Posted: 25 July 2012, 07:15
by support
Please send us your lightshow.
We will check this.
Re: [Mac] crash when moving a button
Posted: 25 July 2012, 15:41
by colep
Ok, what email should I send it to?
Re: [Mac] crash when moving a button
Posted: 25 July 2012, 15:52
by colep
Never mind, I got it and sent it. Thanks!
Re: [Mac] crash when moving a button
Posted: 26 July 2012, 08:53
by support
We are not able to reproduce this problem.
Please tell us an exact procedure (which page/button) to get this problem.
Re: [Mac] crash when moving a button
Posted: 26 July 2012, 16:40
by colep
It just happened when I tried to move "S Wall". The move button screen comes up, but when you exit out of it, it crashed.
Re: [Mac] crash when moving a button
Posted: 26 July 2012, 16:52
by support
We are still not able to reproduce the problem with button "S Wall".
Does this problem happen randomly, or always ?
Does it happen only with button "S Wall", or all buttons ?
Re: [Mac] crash when moving a button
Posted: 27 July 2012, 03:57
by colep
It randomly happens, if you try to move buttons long enough, it should do it.
Re: [Mac] crash when moving a button
Posted: 27 July 2012, 08:54
by support
We moved all buttons of all pages in your lightshow (with a MacBook), but we are still not able to reproduce this problem.
In order to know if this problem happen exclusively with your computer, would it be possible for you to try on another Mac computer ?
Re: [Mac] crash when moving a button
Posted: 28 July 2012, 22:04
by colep
Ok, it might just be that I am running an older version of OSX, I will try it on a different computer. Thanks!