ControlBoard won't open [fixed]

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bookwormartist
Posts: 1
Joined: 27 May 2012, 15:07

ControlBoard won't open [fixed]

Post by bookwormartist »

I am running a MacBook Pro with Mac OS X version 10.6.8 software. I downloaded ShowXpress from the website and followed the instructions to open it. The first time I tried to run ControlBoard I got the pop-up asking if I was sure I wanted to run the program. I clicked run, but nothing happened. I've tried restarting my computer and deleting and re-downloading the program. I can't get ControlBoard to run. My dock at the bottom blinks like the icon is going to pop up with the others, but it never shows up. I can't figure out what I did wrong. Anyone having the same problem or know how to fix it?
support
Administrateur
Posts: 11021
Joined: 07 December 2009, 16:32

Re: ControlBoard won't open

Post by support »

Sometimes, the first program start take a "long" time (more than one minute) to come up.
viewtopic.php?f=10&t=603
Please try again and wait a long enough time to be sure this is not the problem.

Please tell us also the software version.
The Lighting Controller
Doom
Posts: 10
Joined: 27 May 2012, 19:36

Re: ControlBoard won't open

Post by Doom »

Just posted the same problem. I've sat and waited for 20 minutes. Nothing happens. The version is 6.30beta5.
Doom
Posts: 10
Joined: 27 May 2012, 19:36

Re: ControlBoard won't open

Post by Doom »

Anyone have any ideas? Or is support at least looking into it?
support
Administrateur
Posts: 11021
Joined: 07 December 2009, 16:32

Re: ControlBoard won't open

Post by support »

We found a problem.
We are working on it.
The Lighting Controller
support
Administrateur
Posts: 11021
Joined: 07 December 2009, 16:32

Re: ControlBoard won't open

Post by support »

Please reload the beta version.
It should be ok now.
The Lighting Controller
Doom
Posts: 10
Joined: 27 May 2012, 19:36

Re: ControlBoard won't open [fixed]

Post by Doom »

Still isn't working.
support
Administrateur
Posts: 11021
Joined: 07 December 2009, 16:32

Re: ControlBoard won't open [fixed]

Post by support »

We double checked, and the last DMG beta is ok on our Mac computers.
As usually, there is a quiet long security delay (1 to 2 minutes with our computers) to see the window at first start (viewtopic.php?f=10&t=603).

May be this is another problem (?)
In order to know this new problem is only with your computer or not, please try on another Mac computer, and tell us if still problem or not.
The Lighting Controller
MTFentertainment
Posts: 11
Joined: 29 May 2012, 21:04

Re: ControlBoard won't open [fixed]

Post by MTFentertainment »

I am running OSX 10.5.8 and am having the same issue of the controller board not opening
Doom
Posts: 10
Joined: 27 May 2012, 19:36

Re: ControlBoard won't open [fixed]

Post by Doom »

I do not have access to another Mac. I'll try again and let it sit for a while. If it is just my computer, what could the problem be? It's less than 8 months old and I keep everything up to date.
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