Driver install says Xpress-512 has problem
Posted: 26 April 2012, 01:33
Just bought a new HP DV6T with Graphics Card. Installed ShowXpress_Win_629 from Chauvet web site, loaded OK, closed the app as recommended by installation instructions before loading drivers. Followed directions to load drivers, plugged in Xpress-512 box and USB cable, and device never comes up as discoverable (Windows 7).
Next, went to Start, Devices & Printers, and "Unknown Device" is shown, so I double clicked it, and under properties, says "Windows has stopped this device because it has reported problems (Code 43).
The "Power" LED on the Xpress-512 box lights up, but the "PC LINK" LED does not.
I uninstalled downloaded version 6.29 and tried the CDR version 6.27B that came with the Xpress-512 box, and the same issues. Checking the driver again says the "best driver is installed" but the device shows up with the " ! " mark and unknown device.
I have pointed the system to the "drivers" location, but that doesn't seem to help when trying to load drivers.
Seems like this should be a simple exercise to load the software "drivers," but I believe something is wrong. Lots of $$$$ invested and getting frustrated. Can anyone help? Thank you.
Next, went to Start, Devices & Printers, and "Unknown Device" is shown, so I double clicked it, and under properties, says "Windows has stopped this device because it has reported problems (Code 43).
The "Power" LED on the Xpress-512 box lights up, but the "PC LINK" LED does not.
I uninstalled downloaded version 6.29 and tried the CDR version 6.27B that came with the Xpress-512 box, and the same issues. Checking the driver again says the "best driver is installed" but the device shows up with the " ! " mark and unknown device.
I have pointed the system to the "drivers" location, but that doesn't seem to help when trying to load drivers.
Seems like this should be a simple exercise to load the software "drivers," but I believe something is wrong. Lots of $$$$ invested and getting frustrated. Can anyone help? Thank you.