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				Re: TheLightingController crashes Randomly
				Posted: 04 September 2023, 10:08
				by Niffo
				In all cases, it is recommended to use the latest version of the software (actually 9.3.8)
			 
			
					
				Re: TheLightingController crashes Randomly
				Posted: 04 September 2023, 13:59
				by support
				The fix for V9.3.9 is online.
			 
			
					
				Re: TheLightingController crashes Randomly
				Posted: 05 September 2023, 16:31
				by TACVideo
				support wrote:The fix for V9.3.9 is online.
?Fix for 9.3.9? Latest download is only 9.3.8 - and it crashes more than 9.2.38, please explain/clarify...
 
			
					
				Re: TheLightingController crashes Randomly
				Posted: 06 September 2023, 15:04
				by support
				Please try these 2 new executables from this DMG file: 
https://download.thelightingcontroller. ... Thread.dmg
The executable "TheLightingController_NoHWThread" is a try to see if there are fewer crashes.
The executable "TheLightingController_NoHWThread_Debug" is supposed to open a window with some informations when a crash happens.
Please run each program until you get a crash (or not), and let us know.
 
			
					
				Re: TheLightingController crashes Randomly
				Posted: 06 September 2023, 16:23
				by TACVideo
				Whether I drop these executables in the 9.3.8 or 9.2.38 folder, I get 
"Error loading library 'efk_hardware' !"
        or 
"Error loading library 'efk_hardware_Debug' !"
Depending on which executable I run...
			 
			
					
				Re: TheLightingController crashes Randomly
				Posted: 07 September 2023, 08:41
				by support
				Sorry for that.
A new DMG file is online (same link).
Please retry and let us know.
			 
			
					
				Re: TheLightingController crashes Randomly
				Posted: 07 September 2023, 17:38
				by TACVideo
				Thanks, both work. Running the Debug version first...
			 
			
					
				Re: TheLightingController crashes Randomly
				Posted: 08 September 2023, 18:21
				by TACVideo
				Both versions still crashing, and as before the "Debug" version does not display any extra information.
			 
			
					
				Re: TheLightingController crashes Randomly
				Posted: 03 October 2023, 17:26
				by TACVideo
				BTW since upgrading MacOS 2-3 weeks ago to 13.5.2, TLC has been a LOT more stable! So I reinstalled TLC 9.3.8 (non debug version)...
But now I'm afraid to install any further MacOS updates especially since I didn't save a copy of the 13.5.2 Install Image so I can roll back to it, as 13.6 was released in the past week!
			 
			
					
				Re: TheLightingController crashes Randomly
				Posted: 03 October 2023, 20:46
				by support
				Thank you for this info.
Unfortunately, Apple does not divulgue the details of their OS upgrades, so no track for us to follow.
We just hope this will not change again.