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Re: TheLightingController crashes Randomly
Posted: 04 August 2023, 09:43
by support
Hello,
Could you please try that one ?
https://download.thelightingcontroller. ... _Debug.dmg
(this is now a DMG file instead of a ZIP file)
Re: TheLightingController crashes Randomly
Posted: 04 August 2023, 16:30
by TACVideo
That one works - 9.3.7. Beta - will let you know how it goes.
Thanks.
Re: TheLightingController crashes Randomly
Posted: 04 August 2023, 17:50
by support
Good news !
For an unknown reason, the Apple security procedures do not not anymore with ZIP files.
This is not really friendly to use the DMG format, but this works.
Re: TheLightingController crashes Randomly
Posted: 04 August 2023, 21:31
by TACVideo
Not so good, 9.3.7 Beta just crashed, nothing but the regular Mac Crash window comes up with the below in the Details:
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: TheLightingController_Debug [87726]
Path: /Applications/ShowXpress 9.3.8/TheLightingController(9.3.7_Beta)_Debug.app/Contents/MacOS/TheLightingController_Debug
Identifier: TheLightingController_Debug
Version: 0.1
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 503
Date/Time: 2023-08-04 15:27:09.4425 -0600
OS Version: macOS 13.4.1 (22F770820d)
Report Version: 12
Anonymous UUID: 9B647324-2BAA-931B-DF8C-21A607B587E7
...
Re: TheLightingController crashes Randomly
Posted: 05 August 2023, 15:13
by support
Noted.
The additional function of this lastest "debug" application is to show a message window when there is a usb communication problem.
FYI, when we hear "random crash", we first thing of usb power problem.
Re: TheLightingController crashes Randomly
Posted: 06 August 2023, 21:45
by TACVideo
The USB controller is on external power backed up by a UPS.
Re: TheLightingController crashes Randomly
Posted: 08 August 2023, 16:26
by TACVideo
support wrote:Noted.
The additional function of this lastest "debug" application is to show a message window when there is a usb communication problem.
FYI, when we hear "random crash", we first thing of usb power problem.
If I understand you correctly, can we safely assume then that it's not a problem with the USB controller or connectivity to it?
Re: TheLightingController crashes Randomly
Posted: 09 August 2023, 21:52
by support
Our debug program did not find any USB problem. It is certainly not able to detect all USB problems, however we are now searching in another direction.
Re: TheLightingController crashes Randomly
Posted: 02 September 2023, 19:02
by TACVideo
So, thought I'd sworn off updating MacOS for a while, but here I am with 13.5.1 and LightingController 9.2.38 crashing 3 times today!
Please advise what you believe to be the most stable version combination at this point - MacOS & LightingController
Re: TheLightingController crashes Randomly
Posted: 04 September 2023, 08:46
by support
Several users have your setup (MacOS) and it looks it is fine with them, otherwise, we would see a bunch of complaints here.
The main difference is the other users may not use "Companion".
BUT, we reproduced your complete here with "Companion" and we did not see any crash during 7 days.
So, the problem should come from something else.