Second universe doesn't or respond late in 3D [fixed]

[OwlyDay]

Hello,

I have a lightshow created with 2 universes. All the lights in the first universe react immediately to the things you do in the steps (editor) and produced scenes in live. The second universe don't. It is slow, afterwards or doesn't react at all...

Do you recognize this?
Is there a solution?

Rgeards,
Marijn

[SeekLighting]

Hey mate,

What interface are you using to output the two universes? Is it both through the one USB dongle? Two USB dongles? Or one through USB and one through ArtNet?

[OwlyDay]

Hey mate,

What interface are you using to output the two universes? Is it both through the one USB dongle? Two USB dongles? Or one through USB and one through ArtNet?

For now only the software in 3D. In real it will be 2 19" rack modules by a USB interface from each rack module. The DMX goes well (diagram) but only the 3D doesn't work properly.

So no Dongles or Artnet. USB interface to 19" rack modules

[support]

Please post a link to download a ZIP of your lightshow (https://forum.thelightingcontroller.com ... ?f=3&t=168).
Or if privacy, please email it to support.
We will take a look at it.

[OwlyDay]

Thank you for your Service, that's very kind of you!

I made this lightshow. For me the 3D 5.2.0. doesn't work at all anymore. Sometimes it flashes but thats rare.
We provide the show to many people and only a few have the same problems as I have. If I use a different lightshow everything works fine. No problems. Only with this one there are problems.
I already deleted everything on the mac and reinstalled everything but stil it doens't work. My OS is currently Big Sur version 11.6.8. updated today. With the previous version it is the same. Also with Mojave there are the same problems recognised. Only from windows we didn't hear people had the same issue.

After some experimenting with the groundspot on adres 001 to 007 in the second universe it works! If i move the spot and leave the first adres empty the 3d will work. But that's not a good work around.
To compare the show I have both shows for you.

This is the link of the exported show with the groundspot in the second universe on adres 001:
https://we.tl/t-rPmLCNxG3C

This is the link for the show with the groundspot on adres 131 in the second universe:
https://we.tl/t-esbpT2fsi9

Looking forward to your investigation and you respons!
Best Regards, Marijn

[support]

With both lightshows:
- when we click on the button "Sfeer" in Live
- or when we move the channels of "Ground RGB #1" in Steps
The rendering in 3DView seems to be same.

Please tell us what to do to see a difference.

[OwlyDay]

Hi,

That's good possible.
It is not with every mac.
I have no lights turned on 3d when the groundspot in universe 2 is on adres 1 tro 7. If i move it to an other adress: like 131 to 137 the fixtures give light in the 3d. You can see the difference in adress in the fixtures universe 2 in Editor.

[OwlyDay]

It is a very rare problem only occurring at Mac software when there is a fixture with dimmer channel on the first channel. Then it could give problems in 3Dview. It is not always. but sometimes. Then if you move the fixture with the dimmer channel to a different channel, any higher then 1 it is resolved.

So I know now what to do and move temporary the fixture to an different adres when programming and moving it back when ready so the right adres will be activated in the DMX diagram and the right adres receives the DMX signal.

[support]

This is fixed in the current version of the software.
FYI: https://forum.thelightingcontroller.com ... php?t=7975