TheLightingController crashes Randomly

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TACVideo
Posts: 51
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Post by TACVideo »

The 9.3.6 arm BETA crashed 28 hours later, so ran longer then the "fixes" but not as long as 9.2.38 runs
TACVideo
Posts: 51
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Post by TACVideo »

So I've been running the Windows x64 version of TLC using the UTM virtualization platform (the only one I've found that will run Win11 x64 on ARM Silicone platform), so far it has been stable with no crashes in 2 weeks...

But 2 be a bit more user friendly for my volunteers and staff here, I'd really love to run on Parallels in "Coherency" mode but it doesn't look like Parallels can do x64 emulation on ARM.

How big a deal would it be to create a Windows 10/11 ARM driver for the "Xpress-512Plus" USB controller?
support
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Joined: 07 December 2009, 16:32

Re: TheLightingController crashes Randomly

Post by support »

We have to understand where does the problem come from.

Please try these two setups during the necessary time to usually get a problem:
1. without running "Companion" and with the option "External App." disabled
2. without DMX interface (no USB cable)
And let us know wherher there is still a problem or not.
The Lighting Controller
TACVideo
Posts: 51
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Post by TACVideo »

We've been "trying to understand where the problem comes from" for almost 2 years.

But, since I'm running The Lighting Controller on a Windows VM, I've gladly done as you asked since we're not using the Mac version on the M1.
TACVideo
Posts: 51
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Post by TACVideo »

TLC's been running "in a vacuum" for 2 weeks and not crashed.
support
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Re: TheLightingController crashes Randomly

Post by support »

Noted.
"in a vacuum" means no USB interface and no software "Companion" (?)
Please let us know if not.

This means the problem comes either from the communication with the software "Companion", or from the USB line with the DMX interface (this is possible with a light electrical problem which is too week to destroy the DMX interface and strong enough to crash randomly the software).

Could you please try now the two following situations ?
1. with only "Companion" software and no USB line to the DMX interface
2. with only the USB line to the DMX interface and no "Companion" software
The Lighting Controller
TACVideo
Posts: 51
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Post by TACVideo »

support wrote: 18 June 2024, 20:43 Noted.
"in a vacuum" means no USB interface and no software "Companion" (?)
is correct.

Running with 1st option - connected to Companion
TACVideo
Posts: 51
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Post by TACVideo »

Running with 1st option (connected to a restored Instance of Companion on a different machine) has not crashed in 2 weeks.

Not sure how I'm going to test your 2nd option for more than a couple days at a time, since we only have 1 USB controller and we need it every other day if not everyday Tuesday thru Friday...
support
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Joined: 07 December 2009, 16:32

Re: TheLightingController crashes Randomly

Post by support »

Not sure how I'm going to test your 2nd option for more than a couple days at a time, since we only have 1 USB controller and we need it every other day if not everyday Tuesday thru Friday...
Please try as much as possible.
One crash is enough to confirm this is a USB / DMX problem.
Running with 1st option (connected to a restored Instance of Companion on a different machine) has not crashed in 2 weeks.
Noted. Let's hope the problem is not the original machine.
The Lighting Controller
TACVideo
Posts: 51
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Post by TACVideo »

support wrote: 05 July 2024, 14:16
Please try as much as possible.
One crash is enough to confirm this is a USB / DMX problem.
I don't see how, since TLC is not crashing with the same USB/DMX connected to a Windows machine...
support wrote: 05 July 2024, 14:16
Noted. Let's hope the problem is not the original machine.
Not likely either since this problem started on an Intel MacMini, and continued as exactly as before on a Silicone MacMini...

Bear in mind too that I'm copying the same LightShow from one to the other, i.e. the same LightShow that crashes on Mac's is not crashing on Windows.
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