Show froze up.

[eedetail]

First, mods please move to appropiate forum if this is not it.

I am using V 6.10 on a laptop with windows 7 premium home edition,
the box interface and an Elation stage setter 8 wing board.
I am using dmx soft patching so that the wing board can control
several fixtures with one channel. I have done at least 10 shows
recently with this setup.

Last weekend, my show froze during the second act. One relay froze
on one channel, and a couple of my movers froze in a weird spot.

I did not receive any errors on the computer screen, none of the fixtures
would respond to the computer or the wing board.

I shut down Live, and control board, and restarted control board.
The show then continued to work.

Just asking if there are any thoughts as to what happened and how
I can prevent it in the future?

Thanks,
TimE

[eedetail]

Need to add. I am going thru an optical splitter, and also that I am using chauvet led colorpalettes.
I thought i read somewhere that the box interface and version 6.30 may not be compatible with
LED's. All other fixtures are older.

[support]

We can not help with old software version ; please install current version (it is free).
V6.30 is 100% suitable for interface Box. It just goes faster with more recent interfaces, while it keeps original speed with Box.

[eedetail]

Oops, that is a typo on my part. I am running V 6.30 since it was released.

Any users here have their show freeze up?

[support]

If the "froze" action happen always at same time, you can send us your lightshow and tell us exactely where it happen ; we will check this.
If the "froze" action happen randomly, we suggest you to try with another computer, and with disconnected dmx line.