The Lighting Controller

Please PM us the serial number of this dmx interface.
Then we could check it.

All suggested, points of conflict have been researched and verified. Only 1 universe and 1) 12 ch light addressed to DMX address 17. Faders 17,18,19,20 work Faders 21 and above do not. Software and usb interface have been installed on 2 different computers with exactly the same result. Software uninstalled and a fresh install done with exactly same results. My conclusion is a faulty XPRESS 1024 USB interface. Chauvet is avoiding my conclusion. So where do I go from here.

We think that, if some fixtures are working correctly, the dmx signal is ok.
The reason some fixtures are working correctly and some others not can be:
- a problem in the dmx line
- a bad software setting (did you check Niffo's comments ?)

If you are sure about your dmx line and your software setting, please let us know.

Jmic67,

If you are having trouble and need to talk with someone from our Customer Service team, please call us at (800) 577-4455 Mon-Fri 9am-5pm.
We are here to assist you.

Ok, I am currently restoring my computer to a restore date prior to installing the DMX software ( Sweetlight, ShowExpress) trying to rid all instances of software and driver settings. Then I will be installing Software and drivers once again. Just to reiterate I have only been using the Xpress 1024 USB interface , factory DMX cable, and one 12 channel fixture. Previous DMX address 1 the 12 addresses (1-12) worked as expected. With same fixture set at DMX address 17 then only addresses 17,18,19,20 responded. I have a support ticket with Chauvet I'm just not impressed with the communication. Yes I am a newbie, but I cannot understand how the interface will only allow 20 addresses to be transmitted. Please excuse my ranting I just really frustrated.

Reset your computer and our Customer Service team can walk you through setup.
They can even remotely control your computer with your permission.

Allan wrote:Jmic67,

If you are having trouble and need to talk with someone from our Customer Service team, please call us at (800) 577-4455 Mon-Fri 9am-5pm.
We are here to assist you.

this # is not the correct # it is a Triage #

* UPDATE* Finally someone agrees with me that the interface box I have is defective. Tech support verified what I have been saying all along.

I apologize for typing the wrong number.
I mixed up our local number and our toll-free number.
The correct numbers are:
(800) 762-1084 [toll free]
(954) 577-4455 [local]

no problem, I went to the your website and got the correct number. I spoke with Caesar and he verified my issues. I'm now in contact with the supplier to ship out a replacement interface box. I was getting a little frustrated. Thanks for your help.