MacOS - Sync problem [fixed]

[mrchacha100]

Yes. It's the reason we can't use any of our new macs for programming. Please address this as a matter of urgency. As you can see your loyal Mac users have been waiting for a fix for many months. We await patiently for week 30. Thank you

[support]

We re-saved your audio file with a more friendly encoding option which allows to see the curve in our software. (made with the software "Audacity": WAV > Encoding > Signed 16-bit PCM")

And the result with this file looks quite good (in our opinion): https://youtu.be/er2HPOX45GQ

You will receive via "wetransfer" the download link to the "new WAV format" audio file by email.
Please try with this new audio flie and let us know.

[mrchacha100]

Which version of the software are you running for this test? So I can see if the result replicate.

Thanks for the help!

[support]

V9.3.8

[mrchacha100]

Can you send me link to this version. The last one I have from you is 9.3.6.

Thank you

[support]

V9.3.8 is available here: https://forum.thelightingcontroller.com ... f=85&t=114

[mrchacha100]

For QuickDMX this is version 9.3.6.

Not 9.3.8

[support]

Weird !
We will check that later.

Anyway, there should be no difference between V9.3.8 and V9.3.6 regarding video files management.
Please try with V9.3.6.

[mrchacha100]

Quick question for you. The 9.3.8 version in the stable release for mac...is this still running in rosetta?

[mrchacha100]

Checked in both versions and still the same sync problem is there. Sent brand new "Simple" Project for you to test with the WAV exported in the format you suggested and still problem arises. Please advise...