I had a working light show. Then I installed a Roland USB MIDI controller and upgraded my ShowXPress.
Now none of my timelines work - video and audio from video files do not work.
I created a new Timeline and added a working video. It shows up in the timeline as a tiny icon - not a 4-minute object. The video plays fine in Windows.
I uninstalled ShowXPress, deleted the program files folders, and reverted to version 9.2.3. Same thing.
Why would a working MP4 file only show as a tiny blip in the timeline? Are there some metadata files somewhere that need to be whacked?
Thanks.