Media buttons issue

[Synergysound]

Hi, I have been using your software for about two years and it is very good! Recently I have started to experiment with media file buttons, but am having some issues.
When I add a button for an mp3 (song - 320bps - 3mins) it works as expected.
When I add a button for an mp3 (DJmix - 320bps - 60mins) it does not respond.
When I add a picture or video it opens the ScreenControl window and then the software hangs.

Are there file format limitations that I'm not aware of, or is something else happening? Thanks, Rob

[Luc Henrion]

AFAIK, the software depends on the PC/Mac abilities to play any media file, if it is not up to the task - for any reason - that might be a problem: a 60 min audio file is quite big...

[support]

@ Synergysound
Could you please send these two audio files via "wetransfer" ?
If privacy is needed, you can email the wetransfer link to our email address (https://thelightingcontroller.com/viewt ... p?f=3&t=19). We will delete the files after all test are done.

[Niffo]

@Synergysound : Did you right install a codec pack ?