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Software Crashed

PostPosted: 07 April 2020, 05:38
by ryvanz
While using v9, I made an edit to my grid size in pixels, and the software crashed immediately. I've tried to reopen it several times but it's not working at all. I tried using v8 software as well. The light show won't open. Any chance someone may know what has happened?

Thanks,

Re: Software Crashed

PostPosted: 07 April 2020, 07:51
by support
Please post a link to download a ZIP of your lightshow (https://thelightingcontroller.com/viewt ... ?f=3&t=168).
We will check that.

Re: Software Crashed

PostPosted: 08 April 2020, 05:22
by ryvanz
I've determined why it crashed.

My problem is related to a fixture which shows up in 3d viewer as a "colored object".

When a scene for this fixture is triggered in "Live", and the "3D' button is enabled on the Live page, when you double click that same fixture in the 3d viewer, the 3d viewer crashes.

Re: Software Crashed

PostPosted: 08 April 2020, 07:53
by support
So it is easy to reproduce the bug ; good news !
With your lightshow, we should be able to fix that.
If your lightshow is confidential, you can send the download link via PM. We will not divulg it.