by SeekLighting » 19 April 2018, 21:43
Tony: what support is saying is that your interface has to match the name of the software, otherwise it won't work.
The interfaces SHOULD be plug and play with the latest version of windows 10 (all my interfaces were simply plug and play, no issues, no manual driver installation), however sometimes, if there is an error, Support has provided the drivers for you online here, to install manually should there be problems.
What Support is saying is that it looks like your software and cable don't match up. This software is sold under 3 different names, depending on country (ShowXpress, QuickDMX, Sweetlight). You must have an interface which matches the name of the software you're using, or vice versa. Support is saying you might have a ShowXpress cable, using Sweetlight (which wouldn't work). Please check and let us know if your brand names Match.
FYI the software is exactly the same under each name (no difference, show files are interchangeable etc), so if it turns out you have to swap from one brand name software to another, there should be no issues.