Problem installation Not compatible interface d512

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Problem installation Not compatible interface d512

Postby djgioca » 05 January 2016, 17:31

Hi friends, sorry for my bad english.
I have just bought d512 interface.

I have a pc Hp with windows 7 ultimate 64bit. (but I have tried also with another pc with windows 8.1 and I have the same problem)

I have downloaded and installed last version of sweetlight software.

I have connected the d512 interface, and installation of drivers seems that are installed correctly (last version 1.04)
When i start the sweetlight program, it not detect the interface and a message shown say "there is one not compatible interface"

How i can do?

See the screenshot attached
djgioca
 
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Joined: 05 January 2016, 17:17

Re: Problem installation Not compatible interface d512

Postby djgioca » 05 January 2016, 19:00

this is screenschot on pc Hp with windows 8.1
Same problem
What i can do?
djgioca
 
Posts: 13
Joined: 05 January 2016, 17:17

Re: Problem installation Not compatible interface d512

Postby support » 05 January 2016, 22:20

The Lighting Controller
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Re: Problem installation Not compatible interface d512

Postby djgioca » 05 January 2016, 23:46

Hi Support
I downloaded the first time from the official site http://www.sweetlight-controller.com/index.php?ssrub=8&page=6 , but not work, then I uninstalled it and
downloaded from your link , the problem is the same.

I made this operation on 3 different pc
first time on windows 7 Ultimate
after from another pc with windows 8.1
after still from another pc with windows 8.1

nothing difference.
Not work
djgioca
 
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Re: Problem installation Not compatible interface d512

Postby support » 06 January 2016, 09:19

The "interface compatible" message means you are not using the right software.
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Re: Problem installation Not compatible interface d512

Postby djgioca » 06 January 2016, 09:22

Sorry not understand
I have bought d512 interface
What software i would use?
djgioca
 
Posts: 13
Joined: 05 January 2016, 17:17

Re: Problem installation Not compatible interface d512

Postby djgioca » 06 January 2016, 10:54

Hi support
i downloaded quick dmx, and now d512 work
but i not understand why i can't use sweetlight.
On official site d512 is advertised as an interface for use SweetLight, and i bought d512 to use with it.
What is quick dmx?
djgioca
 
Posts: 13
Joined: 05 January 2016, 17:17

Re: Problem installation Not compatible interface d512

Postby support » 06 January 2016, 11:13

Answered by PM.
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