Interface not compatible please remove

already asked and answered questions

Interface not compatible please remove

Postby Musictechs » 17 December 2012, 13:17

Hi there,

We have recently acquired one of the Sweetlight D512 boxes and downloaded the PC based software.
When we try to get the software to communicate with the box we are getting 'not compatible please remove'. This is very frustrating - does anybody have any info that would help?
We are running 64-bit Windows 7. When testing with the MAC software it works without any worries.

Thanks in anticipation
Northbrook Music Techs
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Re: D512 not working with PC based Sweetlight 6.31

Postby support » 17 December 2012, 13:56

The Lighting Controller
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Re: Interface not compatible please remove

Postby Puchy256 » 27 December 2012, 23:43

I installed the software recommended with no luck. I still have the same problem.
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Re: Interface not compatible please remove

Postby support » 29 December 2012, 19:31

If problem still exists with correct software, your interface might be damaged. Please ask your retailer for maintenance service.
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