Runtime error

[timothy]

Hello,

I am experiencing a runtime error on my insignia tablet. Not sure off hand which version/operating system it is, but it's android. We've kept the tablet up to date, Live Mobile is version 2.4.0 and the ShowXpress software is the absolute latest, ending in .28 I believe. We have Norton Mobile running on the tablet, not sure if that's interfering. We have the option to continue / kill. This has been running for years without issue, so I am not sure what update/software is causing it. Any ideas on how I should go about troubleshooting this? Thank you!

Here's the runtime error message screenshot from the tablet:

https://www.dropbox.com/s/dfcc01hkiejf2xs/RuntimeError.jpg?dl=0

Tim

[Niffo]

Seems to be a network issue ...
Please, can you tell us if this message comes up immediately after launching the App, or if you have to do something before ? Did you check the network parameters in the Settings of the App ?

[timothy]

It doesn't come up right away, but comes up after using it for a little bit. We've been making a bunch of changes to the live buttons so we have been in and out. I will know more when we go to use it just to run a show. I read more in the forums about making sure the port is open, but I will check network settings... Also I will check norton on the pc that this is connecting to, as it might be trying to block it, or possibly norton on the tablet.

Thanks for the response!

Tim

[Niffo]

If Norton is newly installed on your tablet, yes try to uninstall it to check