Hello,
We have been using the Live Mobile application with ShowXpress for years.
Today I did windows updates, and updated ShowExpress to 9.2.23 - 201127 64 Bits. I believe we upgraded from 9.2.10. I also upgrade the Live_Mobile application on the iPad. It was 2.4.1 I believe, and now it's 3.0.4 - 191123 and I am now having trouble getting Live Mobile in the app to connect. We even bought a newer iPad a year or two ago just for this application thinking a newer one would be reliable.
I was able to get it momentarily working by rebooting both the PC and iPad and it worked while I clicked a few buttons in one page on the iPad. When I switched to another page, it locked up and wouldn't reconnect.
Since I did a few changes I don't know which step broke it, but it seems like 2 other people are having this trouble from the post from the end of November 2020 there is also a reply in that thread that someone else is experiencing this issue. It's my understanding that you are waiting for more people to report this as you are unable to reproduce it. I can tell you our wifi network did not change, the only things that changed between working and not was the ShowExpress update, the App update and the windows update. I spent 2 hours trying to troubleshoot. Changing the IP address settings for the iPad from DHCP to a static IP address. I tried disabling Norton Internet Security which worked for a moment, but again it stopped working after about 30-60 seconds. It's not consistent. I rebooted both the PC and iPad. I uninstalled the app on the iPad and reinstalled it.
I also made sure I had a port rule to allow TCP traffic on port 7348.
There doesn't seem to be a consistent reason for the disconnect. Please help, we have a party for Christmas Eve and we rely on this to be working to control our lights. Below are some screenshots with the error message and the versions, etc.
https://www.dropbox.com/s/8947q0hji570fno/1.JPG?dl=0
https://www.dropbox.com/s/trq2x1z7j6fw3wi/2.JPG?dl=0
https://www.dropbox.com/s/so2u8261gw1txu3/3.JPG?dl=0
https://www.dropbox.com/s/rykpxzsh8zrc9x9/4.JPG?dl=0
https://www.dropbox.com/s/rv49zy3v40lf6hl/5.JPG?dl=0
Thanks!
Tim