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Keeps Cutting out

PostPosted: 02 November 2010, 07:13
by neonnightz
I have had the ssa interface for a while now and until now it has been fine but recently scince the new 6.25 software has come out it has started to become unresponsive. For example i was at a show and it was fine for 3 hours but then it just froze and the dmx light went out on the interface the usb didnt disconect and the moving lights stopped . It has only happend scince i have installed the new software. Can anyone help please.
Thanks Peter

Re: Keeps Cutting out

PostPosted: 02 November 2010, 17:16
by support
Could you please tell us what was the previous software version you had with which Ssa was working well ?

Re: Keeps Cutting out

PostPosted: 03 November 2010, 07:07
by neonnightz
Version 5 was working well

Re: Keeps Cutting out

PostPosted: 04 November 2010, 17:10
by support
We changed the usb timing for Ssa&Box.
Please try "fix_for_windows.zip" (viewtopic.php?f=3&t=114).

Re: Keeps Cutting out

PostPosted: 25 November 2010, 09:37
by support
No feedback from neonnightz :?