can not upgrade to new version + usb problem [fixed]

[lynroys]

hi hope you can help !!

i have just made myself a new setup
amd quad core 3ghz
windows 7 64bit
showXpress 6.22 beta
signed driver from website
running Xfactor on separate power supply
i have tried all the usb ports

the showxpress finds the interface ok then when i click 'live' it starts to like stutter on screen but loads

then when i run a scene the dmx jumps/stutters then start to flash on and off

any ideas??

any help much apreciated

Cheers
Simon

[support]

Version 6.22 is so far !
We can not help for this version.
Please try with version 6.25, and let us know is still same problem.
viewtopic.php?f=3&t=114

[lynroys]

ok this is drivin me crazy...lol

i have followed the link and downloaded the file and installed it on the
computer (win 7 64bit) and it has installed as 6.22.

using the same install file i have installed it on another
computer (vista 32bit) and it has installed 6.25

please help

cheers

Simon

[lynroys]

what am i doing wrong ?

[Niffo]

You have to uninstall a version before installing a new one.

[lynroys]

used windows uninstall and restarted

what else do i need to do ??

cheers

Simon

[lynroys]

no matter what i do i can only get 6.22beta

please can someone send me 6.25 for windows 7 64bit

i need the computer to gig with tomorrow night please quick

Cheers

Simon

[tomrbland]

As long as you are using this (http://download.thelightingcontroller.com/software/V6/SweetLight/SweetLight_Win.exe) install file and these (http://download.thelightingcontroller.com/software/V6/fix_for_Windows.zip) fix files. It should work, elso you have found a bug which is what support were trying to work out.

[Niffo]

Try to uninstall the software then delete the entire directory "c:\Programs\SweetLight" then install the software using the links posted above by tomrbland

[lynroys]

Niffo tomrbland
thank you very much for your help i have done as you both said and i now have version 6.25 installed
the only problem is, i need the "showxpress" software Ver6.25 as sweetlight is not compatible with the Xfactor

sorry...

thanks again for your time

Cheers

Simon