Xpress 512 Problem
Posted: 27 May 2016, 20:38
Overview: I have (4) ShowXpress systems, all using identical Windows 10 laptops and Xpress 512 interfaces. Each system is a single universe. I also have 2 backup interfaces. I also have 2 mac laptops with ShowXpress installed.
Problem: On a gig last week, the Xpress 512 interface was not sending information to the lights. The first thing I noticed was that the 'PC LINK' light was not flashing on the interface. I have experienced this before, so my immediate assumption was that the Xpress 512 had gone bad. In an emergency situation, I had a backup Xpress 512 delivered to the gig so we could get the stage lights on. When it arrived, a few minutes prior to showtime, I plugged it in, restarted the software, and the same problem happened. I quickly grabbed a Mac laptop that also has the show on it, and went back to the first interface. It worked immediately and we did the show.
Now, back in the office, I've further worked this out. The conclusion is that none of the Xpress 512 interfaces work when hooked to this particular HP laptop. All four of the laptops are brand new, but have all done at least 2-4 shows successfully, so this one was working fine previously. Additionally, all of my Xpress 512 interfaces are working fine with the other three identical computers, and with the mac laptops.
FYI - the laptop in question that is not working properly does power the Xpress 512 (blue light is on). What doesn't happen is activity on the PC Link light.
Next, I thought maybe the driver had corrupted or something. Following instructions I found here, I manually reinstalled the 64 bit driver (after verifying I'm running 64 bit OS). When I attempted to reinstall the driver, I got the message on both attempts that the 'driver is current'. SO.... Show Xpress DOES recognize the interface, but does not send any info that causes the PC Link light to flash as it normally does. What am I missing here??
Problem: On a gig last week, the Xpress 512 interface was not sending information to the lights. The first thing I noticed was that the 'PC LINK' light was not flashing on the interface. I have experienced this before, so my immediate assumption was that the Xpress 512 had gone bad. In an emergency situation, I had a backup Xpress 512 delivered to the gig so we could get the stage lights on. When it arrived, a few minutes prior to showtime, I plugged it in, restarted the software, and the same problem happened. I quickly grabbed a Mac laptop that also has the show on it, and went back to the first interface. It worked immediately and we did the show.
Now, back in the office, I've further worked this out. The conclusion is that none of the Xpress 512 interfaces work when hooked to this particular HP laptop. All four of the laptops are brand new, but have all done at least 2-4 shows successfully, so this one was working fine previously. Additionally, all of my Xpress 512 interfaces are working fine with the other three identical computers, and with the mac laptops.
FYI - the laptop in question that is not working properly does power the Xpress 512 (blue light is on). What doesn't happen is activity on the PC Link light.
Next, I thought maybe the driver had corrupted or something. Following instructions I found here, I manually reinstalled the 64 bit driver (after verifying I'm running 64 bit OS). When I attempted to reinstall the driver, I got the message on both attempts that the 'driver is current'. SO.... Show Xpress DOES recognize the interface, but does not send any info that causes the PC Link light to flash as it normally does. What am I missing here??