D512 No PC Link

usb to dmx (2009 - 2019)

Re: D512 No PC Link

Postby Jwentland » 20 August 2017, 00:01

My xpress 512 units stopped seeing data abruptly. I got a message that I have an incompatible dongle. I have 3 xpress 512 dongles and one xpress plus unit. After removing the plus unit software would start and see 3 universes but no green data lights on the dongles. Switched machines and all 4dongles are working on the other machine. I re-downloaded the drivers and updated the dongle drivers in windows nothing works.
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Re: D512 No PC Link

Postby Jwentland » 20 August 2017, 17:37

Take that back..... Xpress plus dongle caused the software to glitch and crash on the second machine.... I'm currently running three of my four universes... Any help?
Jwentland
 
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Re: D512 No PC Link

Postby support » 21 August 2017, 08:51

One interface might be brocken.
We suggest you to try each of them alone with the software.
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Re: D512 No PC Link

Postby dj spiff » 02 November 2017, 18:54

I think this is a windows update issue on DELL computer hardware, or the USB controller contained within. I have two identical computers, four D-512 boxes. One computer has been sitting in a warehouse not updated and works fine. one i keep with me and was recently updated and no green flashing light or DMX control. On startup, splash screen will find 1 universe just as it should, it just will not send any data to the box. I began having this issue a month ago, and re-installing the software would fix the problem. After this last windows update, nothing helps. Running version 7. Everything works great on my constantly updated ACER R3 series computer.
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Re: D512 No PC Link

Postby support » 03 November 2017, 08:12

Thank you for this feedback.
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