We just know they regularly publish upgrades. So we hope one upgrade will fix the problem.
In the meantime, there was a new release of usb generic system files. This new release is especially made for "high speed" usb3.0 devices. We do not use "high speed", but this might help anyway. We made (and signed) new drivers files, and we compiled a new dll file, with these latest system files. Everything is available here:
http://download.thelightingcontroller.c ... ware/beta/.
You can try this new driver, and tell us the result with your non-working usb3.0 ports (we do not have non-working usb3.0 ports, so we can not check).
For this test, you must do two things:1. change the existing driver by the attached one. You must see "xxx Interface 64bits (
version 1.04_Allan1)" in the Device Manager
2. change the existing dll file in the software folder, by the attached one.
PS:
this test driver is exclusively for 64bits OS, and it is exclusively for interfaces D512, Remote and Rack.
this process needs to be done by people having some computer knowledge