Device descriptor problem [fixed]

usb to dmx (2009 - 2019)

Device descriptor problem [fixed]

Postby Puchy256 » 17 April 2013, 02:02

I'm using V6.33 beta and I'm getting this error:

"Nb interfaces = 1
Interface #1 - Ma:0 Mo: 268492288 - L:12"

My computer is Windows 7 ASUS i7 64 bits. Any suggestions?
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Re: Device descriptor problem

Postby support » 17 April 2013, 07:53

Is it a usb3 or a usb2 port ?

Please try with all existing usb ports, and let us know how it works with each of them.
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Re: Device descriptor problem

Postby Puchy256 » 17 April 2013, 18:23

all teh ports are usb 3.0
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Re: Device descriptor problem

Postby Puchy256 » 17 April 2013, 18:24

all of the ports are 3.0 and I get the same error on all of the ports
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Re: Device descriptor problem

Postby support » 19 April 2013, 07:01

In order to know if our interface has problem with all usb3 ports or not, can you please check it with usb3 from another computer ?
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Re: Device descriptor problem

Postby Puchy256 » 21 April 2013, 15:34

I checked it on a MACBOOK PRO with 3.0 usb ports and it works fine.
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Re: Device descriptor problem

Postby Puchy256 » 21 April 2013, 17:38

I just read from another post from the same section 512 that the person is also having problems with the 3.0 usb ports. Therfore, it seems that there is a problem with 3.0 ports on Windows based computers. Do you have any updated drivers for usb 3.0 ports for Windows based computers?
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Re: Device descriptor problem

Postby support » 22 April 2013, 07:02

The most recent drivers are automatically installed by the current software.
You can also find them here: viewtopic.php?f=3&t=114

There is presently 2 users reporting a problem with usb3, and they both have the same computer: Asus :!:

We made a small investigation about usb3 on Asus, and we found this: http://event.asus.com/mb/2010/The_Best_ ... USB3.0.htm
Looks like Asus manages usb3 differently than other computers do. We keep investigating.
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Re: Device descriptor problem

Postby uptownxpress » 26 April 2013, 03:01

This may be the problem I am having as well.

Windows 8 64 bit, Asus VivoBook X202E, 1 USB 3.0 port and 2 USB 2.0 ports.

I have connected my XFactor to all of these ports, every time the device driver says "This device cannot start. Code 10. A request for the USB device descriptor failed."
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Re: Device descriptor problem

Postby support » 26 April 2013, 07:00

The known problem is supposed to be only with usb3 ports.
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