Works with USB 2.0 port DOES NOT with USB 3.0

[louisthird]

When I plug the D512 into the USB 2.0 port on my laptop (ASUS i7 4gb Ram SSD Win7) the unit works properly with the ShowXpress software 6.29 but does not work if plugged into the USB 3.0 port on my laptop.

[support]

In order to know if our interface has problem with all usb3 ports or not, can you please check it with usb3 from another computer ?

[support]

There was a new release of usb generic system files. This new release is especially made for "high speed" usb3.0 devices. We do not use "high speed", but this might help anyway. We made (and signed) new drivers files, and we compiled a new dll file, with these latest system files. Everything is available here: http://download.thelightingcontroller.c ... ware/beta/.

You can try this new driver, and tell us the result with your non-working usb3.0 ports (we do not have non-working usb3.0 ports, so we can not check).

For this test, you must do two things:
1. change the existing driver by the attached one. You must see "xxx Interface 64bits (version 1.04_Allan1)" in the Device Manager
2. change the existing dll file in the software folder, by the attached one.

PS:
this test driver is exclusively for 64bits OS, and it is exclusively for interfaces D512, Remote and Rack.
this process needs to be done by people having some computer knowledge

[EyeZodVisuals]

I have a USB 3.0 splitter to connect multiple storage devices to my Hp Laptop used for my lighting, but the system doesn't recognize the interface whenever i have the unit plugged in through the USB 3.0 port. Sometimes if i plug in wireless mouses and my new logitec touchpad it interferes with the D512 interface.. I can work around it but i'm just wondering what must be the cause of this, maybe i can fix it?

[support]

Usb traffic is managed by the OS (and usb drivers).
Sorry, we can not help you for this problem.

[support]

We made several tests, and there is a chance that we found the problem of these usb3.0 ports.
We made a workaround, in our source code.

Please try this:
1. open your software folder (something like "../YourSoftware/")
2. rename the file "efk_usb.dll" by "efk_usb_original.dll"
3. copy this file http://download.thelightingcontroller.c ... fk_usb.dll , in the software folder.
In other words, we ask you to rename the existing DLL file, and to use a new one, which should fix the usb3.0 problem.

And please tell us if it works now.