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interface problem
Posted:
03 May 2022, 10:29
by fusit
I installed the showexpress software on a MAC and connected to a X-press rack 1024 and get next error: "there is an incompatible interface, please remove it"
I am sure I am using the correct software for the hardware. Can there be any other things causing this problem?
Re: interface problem
Posted:
03 May 2022, 21:34
by support
I am sure I am using the correct software for the hardware.
Please double check with all software brands to be sure.
https://forum.thelightingcontroller.com/viewt ... f=85&t=114
Re: interface problem
Posted:
06 May 2022, 14:41
by fusit
we are using a Chauvet Xpress rack 1024 with the Chauvet Showexpress software on MAC.
Greetings.
Re: interface problem
Posted:
07 May 2022, 17:51
by support
Noted.
Please send us via private message the serial number starting with "720" in the interface's sticker.
Re: interface problem
Posted:
09 May 2022, 07:00
by fusit
Hello,
I am unable to send you a private message.
Greetings, Bert
Re: interface problem
Posted:
09 May 2022, 14:34
by support
Noted.
Please send by email "support(at)theligh...".