interface problem

[fusit]

I installed the showexpress software on a MAC and connected to a X-press rack 1024 and get next error: "there is an incompatible interface, please remove it"

I am sure I am using the correct software for the hardware. Can there be any other things causing this problem?

[support]

I am sure I am using the correct software for the hardware.

Please double check with all software brands to be sure.
https://forum.thelightingcontroller.com/viewt ... f=85&t=114

[fusit]

we are using a Chauvet Xpress rack 1024 with the Chauvet Showexpress software on MAC.

Greetings.

[support]

Noted.
Please send us via private message the serial number starting with "720" in the interface's sticker.

[fusit]

Hello,

I am unable to send you a private message.

Greetings, Bert

[support]

Noted.
Please send by email "support(at)theligh...".