Hi,
I have been trying to install my SSA on my win7 32bit laptop, and cannot get it to install. I just reinstalled windows, and it worked fine before the reinstall, and for awhile after the reinstall also. But now the driver won't install no matter what I try.
The problem: When I plug in the SAA, noting comes up, but sometimes windows pops up with the installing device driver software window. This will just say that it is a unidentified device and cannot be installed. OR it will search windows online for the driver, but then BLUE SCREEN the computer!
So when nothing pops up, I go into the device manager, and it is listed under 'Unknown Device'.
I then go to right click on it to select 'update driver software'.
If I press 'search automatically for updated driver software', it will say 'SAA Interface 64bits (V 1.04)' 'Driver is not intended for this platform'. I know it is not the correct driver since I am running a 32bit win 7. So,
I then try again this time pressing 'browse computer for driver software'. First I browse to "C:\Program Files\ShowXpress\drivers\" and check the include sub folders box. It then comes up with the same issue, 'Driver is not intended for this platform' since it found the 64bit version.
So I then search again in "C:\Program Files\ShowXpress\drivers\D512-BOX-REMOTE-SSA_for_32bits_OS" to force it to find the 32bit version. I then get error "The system cannot find the file specified"
I have tried the above solution for both the original drivers that came with the software, and the drivers downloaded separately from this forum in the software section.
I then tried using MM's Digital Signature resolve option, (viewtopic.php?f=7&t=132&p=467&hilit=+digital#p467) but after removing the Digital Driver Signature from the files, it still came up with the error 'The system cannot find the file specified'.
I also tried installing the driver directly by right clicking the .inf files (that were downloaded and the files that came with the software) and clicking install, but just get the message 'The INF file you selected does not support this type of installation'.
I have also tried reinstalling the showexpress software including manually deleting files left over in "C:\Program Files\ShowXpress\" after the windows uninstall.
I am desperately asking for assistance and suggestions as I have gigs upcoming in a few days with light shows already programmed.
I have loved this software so far, but the driver installation has always been a major issue for me. May I suggest a driver install wizard in the next release??