Editor works, but after 10 seconds all lamps black out

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Editor works, but after 10 seconds all lamps black out

Postby plusstudio » 24 June 2014, 17:50

I have and SweetLight Control.
When I use the Editor whit the DMX turn on, and the moving heads to the box, it works 10 seconds at the time.
The Editor works fine, but all the lamps blackouts every 10 seconds. Why??? Help!!!!

The Sweetlight box is working fine in stand alone mode, when I use the remote.
But when the computer is on, it fails .
Is there a update ore something I have to do with the computer.

I have tryed to write to Sweet Light but they don't answer, I think they don't care about my problem, and there customers.

Hope some can help mere here.

best Regards
Martin
plusstudio
 
Posts: 2
Joined: 24 June 2014, 16:10

Re: Editor works, but after 10 seconds all lamps black out

Postby support » 25 June 2014, 07:39

The Editor works fine, but all the lamps blackouts every 10 seconds. Why?

Sorry but we need more details, in order to have a chance to help you.
We just suggest you to use the lastest V6 software version (V6.34).

PS : the technical support is effectively in this forum.
The Lighting Controller
support
Administrateur
 
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Joined: 07 December 2009, 16:32


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