Generator causes crash [fixed]

create lighting scenes

Generator causes crash [fixed]

Postby zcasey » 20 February 2012, 17:24

Every time I try to use the generator to create a scene, it causes the entire editor to crash. I'm using the latest software version, and even tried the Beta version. Am I doing something wrong?
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Re: Generator causes crash

Postby support » 20 February 2012, 22:05

Is it same story with a new empty lightshow ?
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Re: Generator causes crash

Postby zcasey » 20 February 2012, 22:46

Yes
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Re: Generator causes crash

Postby Niffo » 21 February 2012, 16:48

We are not able to reproduce this problem.
Please tell us the exact procedure to get that.
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Re: Generator causes crash

Postby zcasey » 22 February 2012, 17:21

Seems to be primarily when I'm trying to generate a "scene" for my LEDRain64's. I have them grouped (8) of them. Sometimes (a lot of times) when I get some points on a curve then go over and say check the box beside the Red channel for the fixture, I get a "Editor has encountered a problem and needs to close." I've run the program on both OSx and Windows Vista now. It definitely works better on Vista (never could use the generator at all on my mac). The problem has occurred a couple of times when I'm working with my simple par cans as well.
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Re: Generator causes crash

Postby support » 22 February 2012, 18:34

Please send us your lightshow. We might have more chances to reproduce the problem with your lightshow.

By the way, please specify your MacOS (Snow Leopard, Lion, ...).

Please confirm also that you never had the crash under Windows.
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Re: Generator causes crash

Postby zcasey » 22 February 2012, 22:06

I'm using Leopard 10.6., and I had experienced the same problem on the PC. I set up a new lightshow (realized I was using the default show) and also was using the RAINled 64 fixtures when mine are the RAINled 56 (don't know if this really matters). Since doing these two things, on my PC, I haven't had that problem. If it happens again, I will let you know. Thanks.
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Re: Generator causes crash

Postby support » 22 February 2012, 22:18

Ok.
So, even if we will never understand what did happen, we add "[fixed]" on this topic's title.
If problem comes again, please keep posting here.
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